COMPLAINTS RESOLUTION POLICY

AME Partners is committed to provision of a high-quality service to our clients. However, if you feel dissatisfied with any aspect of our service, we would like to know about it as soon as possible so we can investigate your concerns, explain, apologise where appropriate and take positive action where necessary. In most circumstances, if you tell us about your concern quickly, we can resolve matters straightaway. To let us know about something you are unhappy about, please contact Gareth Jones, the Practice Manager, in the first instance.

Our step by step policy governing the management of complaints can be viewed here.